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Registered Client Services Representative - Urgent Hiring!

Royal Recruiter

Registered Client Services Representative - Urgent Hiring!

San Francisco, CA
Full Time
Paid
  • Responsibilities

    JOB DESCRIPTION

    We have a new and exciting opportunity for a Remote Licensed High Net Worth Service Associate in the Greater Seattle area! The position is remote and requires that you reside in the Greater Seattle, WA area. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. Full access to work from home capabilities to support our clients remotely.

    You work hard every day to help our customers through some of the most complex and difficult decisions of their lives. Our interactions help customers feel more confident to make better decisions and achieve their own financial dreams.

    THE EXPERTISE WE'RE LOOKING FOR

    • Series 7 required
    • Series 63 preferred (paid training & support provided)
    • Ability to work 100% percent remotely
    • Bilingual in Spanish and English is a plus
    • 2-3 years of previous experience working in the financial services industry
    • Entrepreneurial spirit: comfortable working independently, within the infrastructure of a large organization
    • Strong technological acumen and comfort with learning how to use new tools
    • Excels in paperless work environment by leveraging technology

    THE PURPOSE OF YOUR ROLE

    As a High Net Worth Representative, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore have complex service and investment needs. In this role, you will help us to increase customer loyalty and drive business development opportunities.

    While every location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.

    THE SKILLS YOU BRING

    • You have abroad based knowledge and understanding of general financial planning concepts
    • Proven customer service, client support and problem resolution skills
    • You possess exceptional verbal and written communication skills
    • Ability to effectively influence others and use consultative skills to enrich the customer experience
    • Your robust time management and organizational skills

    We believe that a holistic approach to life is important. We are designed to help you and your loved ones strike the perfect balance. Sound too good to be true?

    THE VALUE YOU DELIVER

    • Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,
    • Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
    • Delivering efficient and responsive resolutions for various client situations, researching the issue and communicating the solution to the client
    • Uncovering opportunities and identifying products and services that will enhance the client's financial success and partner with the Financial Consultants to discuss potential business opportunity leads.
    • Collaborating with internal business partners to research and resolve complex client requests
    • Conducting pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request