CALL CENTER REPRESENTATIVE

RESPONSIBILITIES:

• Respond to tolling and administration-related customer inquiries by leveraging training information and resources accessible through personnel, customer records, and knowledge management systems.
• Determine the client's needs to ensure that comprehensive and accurate information is supplied.
• Use mainframe or web-based programs to complete needed transactions.
• Submit research requests clearly and.
• Keeping up to date on corporate and client initiatives, rules, and technology.
• Communicate effectively while remaining warm and sympathetic.
• Follow confidentiality rules and legislation to guarantee that information is only shared with authorized parties.
• Keeping up to date on corporate and client initiatives, rules, and technology.
• In a severe workload or an absence, assisting with other positions/operations.

YOU WILL RECEIVE:

• Working Full-Time
• Starting on day one, the hourly rate is $20.98.
• Weekend's OFF!
• Opportunities for Professional Development
• Full Benefit Options
• Excellent Working Conditions

PEOPLE WHO ARE SUCCESSFUL IN THIS POSITION HAVE:

• The capacity to communicate difficult information in plain and succinct words to assure client comprehension.
• Excellent work ethic.
• Effective writing and vocal communication abilities.
• Effective problem-solving abilities.
• Experience with Customer Service
• Can easily access numerous applications and research solutions
• I enjoy assisting others and leading them to the best answer to their problem.
• Are intrigued by new technologies; provide calm dispute resolution and problem solutions for dissatisfied consumers
• Can operate in a structured setting for the duration of your assigned full-time schedule handling high-volume consumer calls
• Can you commit to attending all three to five weeks of paid training?

REQUIREMENTS:

• Must be at least 18 years of age or older.
• Must have a High School Diploma or equivalent.
• Must be able to pass a criminal background check successfully