CALL CENTER REPRESENTATIVE
RESPONSIBILITIES:
- Respond to tolling and administration-related customer inquiries by leveraging training information and resources accessible through personnel, customer records, and knowledge management systems.
- Determine the client's needs to ensure that comprehensive and accurate information is supplied.
- Use mainframe or web-based programs to complete needed transactions.
- Submit research requests clearly and.
- Keeping up to date on corporate and client initiatives, rules, and technology.
- Communicate effectively while remaining warm and sympathetic.
- Follow confidentiality rules and legislation to guarantee that information is only shared with authorized parties.
- Keeping up to date on corporate and client initiatives, rules, and technology.
- In a severe workload or an absence, assisting with other positions/operations.
YOU WILL RECEIVE:
- Working Full-Time
- Starting on day one, the hourly rate is $20.98.
- Weekend's OFF!
- Opportunities for Professional Development
- Full Benefit Options
- Excellent Working Conditions
PEOPLE WHO ARE SUCCESSFUL IN THIS POSITION HAVE:
- The capacity to communicate difficult information in plain and succinct words to assure client comprehension.
- Excellent work ethic.
- Effective writing and vocal communication abilities.
- Effective problem-solving abilities.
- Experience with Customer Service
- Can easily access numerous applications and research solutions
- I enjoy assisting others and leading them to the best answer to their problem.
- Are intrigued by new technologies; provide calm dispute resolution and problem solutions for dissatisfied consumers
- Can operate in a structured setting for the duration of your assigned full-time schedule handling high-volume consumer calls
- Can you commit to attending all three to five weeks of paid training?
REQUIREMENTS:
- Must be at least 18 years of age or older.
- Must have a High School Diploma or equivalent.
- Must be able to pass a criminal background check successfully