CUSTOMER SERVICE ASSISTANT - CORPORATE OFFICE

Provide an iconic customer experience

As a Customer Service Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

Responsibilities: 

• Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
• Triage incoming calls to the appropriate person or department to best assist the customer
• Complete administrative tasks such as processing payments and updating information in our CarMax systems
• Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Requirements:

• High school diploma, or equivalent to 1-month related experience
• Thrive in a high energy and fast-paced environment
• Speak and listen effectively with CarMax customers via phone or in writing
• Strong written and verbal communication skills
• Basic computer knowledge, including word processing and typing skills
• Flexible work hours with shifts that may include nights, weekends, and holidays

We are an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, no other identity except merit and skills are considered while hiring.