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Front Desk Receptionist

Royal Recruiter

Front Desk Receptionist

Boston, MA
Full Time
Paid
  • Responsibilities

    Position Summary: 

    We're looking for an agreeable Front Desk Representative to be the first point of contact for the hotel front desk. You'll be maintaining and executing all receptionist and clerical duties at the desk of our main entrance.

    The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

    We want you to make our guests and visitors feel appreciated and valued while on our premises.

    Front Desk Representative Responsibilities

    • Greet and welcome guests in a professional manner. 

    • Answer questions and address complaints

    • Answer all incoming calls and redirect them. Take and deliver messages as necessary

    • Receive incoming letters, packages, etc and distribute them

    • Check, sort, and forward emails as required

    • Keep updated records of the reservations. 

    • Take up other duties as assigned (travel arrangements, schedules, etc)

    Front Desk Representative Requirements

    • Some experience as a front desk representative, agent, or relevant position

    • Familiarity with office machines (e.g. fax, printer etc.)

    • Knowledge of office management and basic bookkeeping

    • Proficient in English (oral and written)

    • Excellent knowledge of MS Office (especially Excel and Word)

    • Strong communication and people skills

    • Good organizational and multi-tasking abilities

    • Customer service orientation