Position Summary:
We're looking for an agreeable Front Desk Representative to be the first point of contact for the hotel front desk. You'll be maintaining and executing all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
Front Desk Representative Responsibilities
Greet and welcome guests in a professional manner.
Answer questions and address complaints
Answer all incoming calls and redirect them. Take and deliver messages as necessary
Receive incoming letters, packages, etc and distribute them
Check, sort, and forward emails as required
Keep updated records of the reservations.
Take up other duties as assigned (travel arrangements, schedules, etc)
Front Desk Representative Requirements
Some experience as a front desk representative, agent, or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service orientation