Job Description

Royal Service Manager

Summary of Responsibilities:
Reporting to the Assistant Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Royal Service department and ensure all service standards are followed
• Ensure updating and the maintenance of the hotel’s telephone system is completed
• Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction
• Check and approve monthly telephone statements
• Taking care of transient’s reservation
• Following Forbes Standards and ensuring team is mastering our Forbes standards
• Ensure all our loyalty guests’ preferences are met through our Loyalty reports
• Have complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous leadership experience in a similar capacity required
• Previous PMS experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous leadership experience in a similar capacity required

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V