Job Description

BRIEF COMPANY OVERVIEW

Royal Sleep is a family owned and operated manufacturer of sleep products that is rapidly expanding. Partnering with Diamond Mattress, a leader in sleep products and wellness education, Royal Sleep strives to be a leader in the industry through its innovation and mission to provide world class sleep products and support.

WHAT WE ARE LOOKING FOR:

A Customer Care Agent Royal Sleep is part of an energetic team where you will be providing assistance and solutions to customers and our internal team on a daily basis. If you enjoy interacting with people, providing excellent customer service, and looking for a rewarding career that will allow your positive attitude and multi-tasking skills to shine then Royal Sleep is the right place for you.

We are seeking a full time, experienced customer care agent to join our Customer Care Team where they will utilize their range of experiences. This position is within a fast-paced environment of a growing company, and teamwork and strong relationships are important. This individual must be well organized, able to manage multiple projects and priorities, while communicating clearly and effectively.

QUALIFICATIONS

• Bilingual – English / Spanish preferred
• Computer Skills: Excel, Word, Outlook, Various Order Processing Platforms
• Multi-Tasking with Excellent Follow Through
• Independent Self-Learner
• Critical Thinker and Creative Problem-Solving Skills
• Organized with Strong Follow Up Abilities
• Listens Well & Effectively Resolves Conflict
• Enjoys interacting with people in all different areas, including customers and other team members
• Communicates clearly and effectively
• Positive Attitude
• High School Diploma or GED

DUTIES AND RESPONSIBILITIES

• Must provide excellent customer service to create memorable experiences
• Handle Warranty complaints and processing. This includes working directly with end consumers and helping them to solve their potential problem
• Ability to work in a fast paced, goal-oriented environment while ensuring compliance with department policies and procedures
• Keen attention to detail including outstanding grammatical skills, writing skills and record keeping
• Customer focus and ability to interact with clients and end consumers
• Ability to multi-task, this includes ability to understand multiple products and product lines and multiple levels of features and benefits
• Adapt quickly to changing priorities and customer needs
• Basic business math proficiency. (Candidate will be tested.)
• Superior interpersonal skills and capability to work successfully in a collaborative environment
• Team player that is warm and friendly
• Work directly with customers to solve all of their needs in a timely and efficient manner.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Process sales orders and follows up with necessary acknowledgements
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs and maximizing the sale
• Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
• Answers phones efficiently and follow up in a timely manner.
• Prepare various reports for management and the office team.
• Help with other departments as needed.

BENEFITS:

• Hourly Pay
• Annual Bonus Opportunity
• Paid Time Off (Hourly Pay)
• Paid Holidays throughout the year
• A great family-oriented team to work with

Company Description

Royal Sleep is a family owned and operated manufacturer of sleep products that is rapidly expanding. Partnering with Diamond Mattress, a leader in sleep products and wellness education, Royal Sleep strives to be a leader in the industry through its innovation and mission to provide world class sleep products and support.