Job Description

Rubenstein Law is seeking to hire an Intake Specialist to join its growing Intake team in our Miami Office. Rubenstein Law was founded in 1988 and is recognized as one of the premier injury firms in Florida. In 2018 and 2019, we were honored as a Top Workplace on SunSentinel’s Annual Best of List. We offer PTO + 7 holidays, medical, dental, vision, and 401K with company matching. Our experienced attorneys and advanced software provide guidance to achieve the best results for our clients. If you are eager to learn, grow, and work with a positive attitude, then this is the firm for you.

Our Intake Specialists are responsible for providing our prospective clients an outstanding telephone experience. It requires the right combination of phone skills, empathy, and knack to investigate to the root of the caller’s legal issues. Often the first point of contact for our clients, the Intake Specialist plays a vital role determining our client’s satisfaction.

When our prospective clients call us for help, they are often going through an emotionally and/or physically difficult time. The ideal candidate must possess excellent interpersonal skills and be patient, courteous, diplomatic, and able to deal with various personalities and situations.

This position encompasses administrative duties related to client intake and retention. OTHER REQUIREMENTS INCLUDE:

• Bilingual (English/Spanish) - REQUIRED
• Conveys confidence on the phone
• Sets the tone and the pace of the client call
• Shows empathy to clients and puts them at ease
• Demonstrates excellent communication skills
• Proficient in Microsoft Office and database entry
• Ability to work with a variety of teams throughout the firm
• Strong multitasking skills, highly organized, and detail oriented
• Able to work independently or as part of a team.
• Able to work at a fast pace with a heavy call volume.
• Treats the first and last calls of the day with the same care and compassion

Several shift available

#ZR

Powered by JazzHR

d0VI5iK2Ym