Rugiet Health is an Austin, TX-based growth-stage company aimed at disrupting the US Healthcare market by democratizing access to best-in-class compounded medications delivered through a bespoke/luxury online marketplace. Rugiet is operated by a small but passionate management team with deep industry experience in Clinical, Marketing, and Technology verticals.

The Customer Experience team is focused on helping our customers achieve solutions for sexual health and wellness, educating them and their partners on the causes, contributors, lifestyle changes, and treatments.

As one of the first Customer Service Representatives, you’ll become an expert in men’s and women's health and all areas of our systems in order to provide guidance on treatment, develop strong relationships with our customers to empower them to take control of their well-being, and solve problems that may arise through multiple channels of our business.

PLEASE NOTE, AT THIS TIME WE ARE ONLY CONSIDERING CANDIDATES IN CENTRAL TEXAS THAT CAN COME INTO THE OFFICE IN CENTRAL EAST AUSTIN.

ABOUT THE ROLE

• Follow up with customers post-purchase across phone, email, and chat to answer questions, develop strong relationships, ensure they are receiving the best experience, and refer to clinical teams as necessary.

• Meet and/or exceed targets for sales and re-purchases, increase conversions from one-time purchases to memberships, and ensure customers are providing feedback.

• Support customers who experience issues placing orders via the website, handle payment and delivery issues, and facilitate reimbursement of customer payments when necessary.

• Support customers who experience issues with the product and services, handle low to medium complaints and be able to discern when to escalate issues to a team lead.

• Collaborate with sales, clinical, pharmacy, and management teams to deliver a seamless customer experience.

• Document customer interactions in Zendesk and pharmacy customer tracking system, manage customer profiles across multiple systems, and record issues and resolutions.

• Develop knowledge in health issues and sexual wellness and the causes, contributors, lifestyle changes, and treatments.

ABOUT YOU

• You have some prior work experience (1-3 years) in support centers or sales at an enterprise software or healthcare company. You care deeply about helping customers and our bigger goal of democratizing access to compound medications.

• You are highly motivated and self-sufficient. You have a relentless drive to accomplish goals in a timely fashion without sacrificing quality.

• You can quickly pick up the know-how of healthcare, our software, compounded medications, and communication methods with our customers.

• You are full of ideas and possibilities and don’t hold back on sharing them with others. If you think something doesn’t look right or could be done better, you make sure that your voice is being heard.

• You have top-notch verbal communication skills and can use them to quickly react and adapt to customers in real-time. Your writing ability is also strong and flexible enough to apply to both customer's and pre-customer emails.

• You have a knack for gaining trust and building strong working relationships with your peers and colleagues.

CUSTOMER EXPERIENCE HOURS OF OPERATION

Monday - Friday 8:00 am - 8:30 pm 

Saturday 9:00 am - 1:00 pm 

WHO YOU’LL WORK WITH

• Jonathan Wells, Director of Customer Experience 

• Raymond Alves, Team Lead

BENEFITS

• Health, dental, and vision coverage

• 401(k) program

• 3 weeks PTO

• Private gym membership w/company paid trainer

• Professional development assistance