Job Description

JOB TITLE: Customer Service Specialist

JOB LOCATION: Store Location

REPORTS TO: Front End Supervisor

FLSA STATUS: Hourly Non-Exempt

JOB SUMMARY

The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Communicate professionally with all Rural King associates and customers                   
• Execute cash management, return, layaway, and exchange policies accurately                           
• Perform accurate transactions and price dispute resolution
• Complete cashier-duties chore list                                                                                          
• Redline in front of the registers when not with a customer
• Keep popcorn and coffee full and fresh
• Must be alert to surroundings at all times for shrink prevention and customer service
• Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
• Offer load out assistance to customers and call to make sure a loader has responded
• File paperwork quickly and accurately                                                                                   
• Reconcile with 100% accuracy                                                                                 
• Answer incoming calls at the registers with proper phone etiquette
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
• May be required to cross train and perform other duties

QUALIFICATIONS

• Detail oriented with demonstrated math skills for cash handling
• 2+ years retail cashier or customer service experience preferred
• Exceptional Customer Service Skills.   Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations
• Willingness to train cashiers.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit
• Ability to participate in our online applicant and new hire onboarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• None

PHYSICAL REQUIREMENTS

• Good visual acuity
• Close vision for computer work
• Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
• Repetitive wrist movements on keyboard
• Ability to stand and/or walk for long periods of time
• Ability to walk up and down stairs multiple times per day
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.