Join a leading Wisconsin insurance company, Rural Mutual Insurance, and bring your enthusiasm for people, problem-solving, and efficient processes to the team. As an Insurance Processor, your main responsibilities will involve managing policy transactions and promptly addressing inquiries from sales agents and customers with precision. This position offers the opportunity to be part of a growing organization that has been recognized as one of the Best Places to Work in Madison for two consecutive years. If you are seeking a role where you can make an immediate impact and have the chance to advance your career in a hybrid working environment (mostly remote with occasional time at the Home Office), then apply today! Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed. Qualifications: • Two years of office experience, preferably in property and casualty insurance. • Proficient PC skills, including accurate and speedy keyboarding • Effective written and verbal communication skills, including excellent telephone skills • Ability to keep information confidential. • A team player with proven customer service experience. • Problem-solving skills. • Participation in industry-related programs such as IIA etc. preferred. • Bilingual abilities (Spanish, Hmong, etc.) are a plus.

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures. • Contributes to team effort by accomplishing related tasks as needed.