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Technical Customer Service

Rural Power Systems

Technical Customer Service

Davis, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Friendly, hard working, and a quick learner? Like the concept of helping make agriculture more sustainable? Helping farms and ranches become more resilient with solar? Like the idea of loving what you do in a uniquely awesome work environment surrounded by great people, positivity and fun? In a place you want to come to work every day? You're in the right place!

    Our company specializes in Solar Powered Water Pumps Kits that can be customer-installed by ranchers, farmers, offgrid-ers and homesteaders alike. The popular kits include a submersible pump that goes down the well, a controller, solar panels, and all the parts necessary to connect them together when in the field. We are passionate about getting more and more wells ‘off the grid’ powered by renewable energy, empowering and teaching customers how easy it is to DIY themselves.

    Know about water pumps? Or electronics? Or solar? Or plumbing? Farming or ranching? Are you friendly and a good problem solver? Come join our team! If you’re great, you’ll be in good company here at RPS!

    RESPONSIBILITIES FOR THE TECHNICAL CUSTOMER SERVICE ROLE INCLUDE:

    • Helping customers troubleshoot systems over the phone/text/email
    • Think creatively to help farmers and ranchers
    • Multi-task efficiently in Texting / emailing / phone
    • Take great notes, stay organized, take care in following up with customers
    • Show care empathy towards customers as they navigate the new waters of solar pump installation
    • Communication with onsite and remote team
    • Other tasks associated with a fast growing company!
    • Electronics and DC power
    • Water pumps and plumbing basics
    • Modern cloud-based software

    All opportunities at RPS include great benefits. This includes 401K, Health Care, Holidays and PTO, Sick Leave, Pet Insurance, Off-grid and Volunteer PTO days, Triple-your-impact donations, AAA Roadside Assistance membership, and all the random parties, food, karaoke, and fun we have on a regular basis! The company operates Monday thru Friday. Weekends are sacred for everyone to relax and enjoy their families and friends! And yes, there is a company garden, as well as chickens and ducks running around so fresh veggies and eggs are an extra benefit at RPS!

    [See Video of the team at https://www.rpssolarpumps.com/careers ]

    Company Description

    Our company specializes in Solar Powered Water Pumps Kits that can be customer-installed by ranchers, farmers, off-griders and homesteaders alike. The popular kits include a submersible pump that goes down the well, a controller, solar panels, and all the parts necessary to connect them together when in the field. We are passionate about getting more and more wells ‘off the grid’ powered by renewable energy, empowering and teaching customers how easy it is to DIY themselves. Anyone looking for people that will are excited as we are about sustainable agriculture, solar and helping people will find a home here. If you’re great, you’ll be in good company here at RPS!