Job Description
Our client, a financial services firm, is seeking a Customer Service Representative to join their team. This is a remote opportunity and the right candidate must have their own desktop (or laptop), phone and an appropriate work-from-home set up. The ideal candidate should have experience handling high inbound calls, a high level of discretion and excellent communication skills.
RESPONSIBILITIES:
- Liaise with clients and customers via email, chat and phones
- Handle heavy inbound call volume
- Assist with processing applications for loans & mortgages
- Verifying customer information on accounts and updating files accordingly
- Effectively manage internal and external communication
QUALIFICATIONS:
- Previous experience working in a call center environment and/or dealing inbound/outbound calls
- High school diploma / GED
- Mortgage experience is helpful but not required
- Excellent communication skills
- Ability to multi-task
- Bilingual experience is a major plus
- Pleasant and professional demeanor