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Customer Service Representative

Russell Tobin & Associates

Customer Service Representative

National
Full Time
Paid
  • Responsibilities

    Job Description

    Our client, a financial services firm, is seeking a Customer Service Representative to join their team. This is a remote opportunity and the right candidate must have their own desktop (or laptop), phone and an appropriate work-from-home set up. The ideal candidate should have experience handling high inbound calls, a high level of discretion and excellent communication skills.

    RESPONSIBILITIES:

    • Liaise with clients and customers via email, chat and phones
    • Handle heavy inbound call volume
    • Assist with processing applications for loans & mortgages
    • Verifying customer information on accounts and updating files accordingly
    • Effectively manage internal and external communication

    QUALIFICATIONS:

    • Previous experience working in a call center environment and/or dealing inbound/outbound calls
    • High school diploma / GED
    • Mortgage experience is helpful but not required
    • Excellent communication skills
    • Ability to multi-task
    • Bilingual experience is a major plus
    • Pleasant and professional demeanor