Job Description

EXPERT ON DEMAND - CUSTOMER SERVICE

HOURS: FLEXIBLE

JOB TYPE - CONTRACT (1 YEAR POSSIBLE CONTRACT TO HIRE!)

PAY - $19.50/HR.

JOB DUTIES

• Answer in-coming telephone, emails, and chats from Consumers

• Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available

• Drive the relationship with the customer through constant communication maintaining a proactive approach

• Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication

• Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed

• Enter orders for fulfillment requests and follow the order process to conclusion

• Resolve credit issues and allocation holds working through Credit and the Planning team

JOB REQUIREMENTS

• Strong verbal and written communication skills & multi-tasking required

• Computer skills: MS Word, Windows, Excel, Power Point\

• High school equivalent or higher