Job Description

Hello there,

One of the leading customer transportation services provider is searching for Collections Manager in Austin, TX.

Please find below job description for your perusal and let me know your thoughts on pursuing this opportunity.

JOB TITLE: Collections Manager

DURATION: Full-Time (Permanent)

LOCATION: Austin, TX

WHAT YOU’LL DO FOR US:

Our customer support specialists are responsible for providing the best service in the industry while performing administrative tasks associated with invoicing customers and paying vendors. As a Customer Support Specialist, you will ensure that we have adequate documentation associated with each of our services rendered. By doing so, you will work to ensure we invoice all customers and pay our servicing carriers in a timely manner.

JOB SUMMARY:

The Collections Manager is responsible for management of an AR Portfolio, researches and resolves over and under payments and facilitates the collection of past due invoices, while ensuring customer satisfaction.  The Collections Manager works collaboratively with Customers, Agents and Sales Reps and reports to the Leader of Customer Support – Collections.

RESPONSIBILITIES:

• Make regular, consistent collection calls to past due customers to obtain invoice status and payment information
• Routinely generate and send customer statements
• Conduct all customer contacts in the spirit of providing friendly, courteous service
• Document all collections-related interactions
• Maintain current collection contact information
• Follow up on payment commitments
• Work with Customers to bring quick closure to service needs as requested
• Provide customers with account information as necessary
• Resolve billing/payment disputes by researching account history and providing documentation that clarifies issues
• Additional duties and responsibilities to be assigned by Manager as necessary

QUALIFICATIONS:

• 2 + years experience in logistics collections management
• Bachelor’s Degree is preferred but not required
• Ability to problem solve, think quickly and make educated business decisions
• Superior written, presentation and interpersonal skills
• Ability to prioritize, multi-task and manage time effectively
• Effective and pleasant phone presence and skills
• Strong organizational and time-management skills
• The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed

To respect your time, I'd love to learn more about what would make you consider a new opportunity to determine if this could be a great role for you - would you be open to a quick 10 minutes chat? I can also coordinate or answer any questions you many have

via email if you prefer.

Feel Free to reach out to me at below coordinates or suggest the best time and number to speak with you.

Name: Tejas Gosai

Email: tejas.gosai@russelltobin.com

Phone: 415-944-3663

If this is not something you are interested in, please make sure to respond so I can improve the opportunities I send out to you. Thank You!