The Assistant Warehouse Manager will support the management and daily operations of Russell’s Bromeliads by efficiently performing the 4 Core Functions of this role (further outlined below): 1) Customer Service, via phone and email (and in-person, as required); 2) Processing Customer Orders; 3) Warehouse and Fulfillment Tasks, such as reviewing orders pulled are correct, making tags, and packing orders; and 4) General Leadership, among other on-site supervisors, in support of and in the absence of the Warehouse Manager. We’re looking for reliable, team-oriented co-workers that are productive and willing to help across multiple tasks in a physically demanding work environment that can get really hot. We need them to not only have great communication but also be approachable and open to receiving feedback and support as they grow within our work family. This is a team-oriented, FUN environment that feels like a family, where you can rely on your co-workers and they can rely on you. Compensation: • Salary Range: $35,000 - $40,000 • Paid Time Off • Growth Potential Responsibilities: CUSTOMER SERVICE • Review and action overnight customer orders, email communication, and voicemails • Respond to customer email and voicemail inquiries/concerns on-the-spot • Route non-order emails and voicemail requests to internal staff members for action • Daily customer management and communication, from change requests, shipping, or other issues with their order, to address any complaints or concerns raised • Answer phones and check missed call messages and emails throughout the day PROCESSING CUSTOMER ORDERS • Review and validate sales orders generated by our website • Create sales orders in Quickbooks Enterprise (desktop) for orders received by email, phone, or fax • Ensure all orders have the correct shipping, billing, and payment information • Ensure all orders can be fulfilled as requested, based on inventory availability • Use judgment to determine outbound shipping method and timing, depending on order size, shipping locations, time of week and year, available resources, and customer needs • Assign verified orders to Order Pullers and Finished Products team • Assign and/or prepare tags for all items, per customer requirements WAREHOUSE AND FULFILLMENT TASKS • Quality control order fulfillment, including order accuracy, packing, logistics, shipping method, and weather-prepping • Coordinate and confirm the accuracy of outbound shipping with truck lines and FedEx/UPS, including paperwork and box count • Personally fill in and augment staff as needed, including pulling and packing orders • Order supplies and any other general items and services, as required by the business • Ensure overall physical security of the facility and greenhouses at the end of each workday GENERAL LEADERSHIP • Hiring, training, and people management within the department • Coordinate, encourage, and adopt pull-pack-ship best practices for our business across other departments, and resolve issues as they arise • Perform on-the-spot internal and external problem-solving • Handle/arbitrate people issues that escalate above other department supervisors, in the absence of the Warehouse Manager • Act as a conduit between employees and company executive Qualifications: • High School Degree/ GED required, 2+ years of College preferred; minimum of 2-3 years Team Lead/Supervisor experience required • Customer service oriented • Professional oral and written communication skills • Strong expertise navigating MS Windows operating system and Google workspace and apps (Google drive, sheets, docs, and Gmail) • Ideally, already have strong fluency (or MUST be able to obtain excellent fluency) in Quickbooks desktop • MS Office (as needed) • Great organization and detail-oriented skills • Handle multiple high-priority tasks in a fast-paced team environment, and requires the ability to work well independently with minimal supervision • Work in a fast-paced environment with the ability to manage stress and productivity guidelines • Strong problem solver • Project management and research skills • Trustworthy and dependable • Must be able to consistently lead and influence others to take positive action • Have great physical stamina (ability to lift up to 30 lbs and stand for long periods of time), with a high tolerance for heat • Learning-based and easily coachable • Bilingual Spanish a plus Compensation: $35,000 - $40,000

• Customer Service • Review and action overnight customer orders, email communication, and voicemails • Respond to customer email and voicemail inquiries/concerns on-the-spot • Route non-order emails and voicemail requests to internal staff members for action • Daily customer management and communication, from change requests, shipping, or other issues with their order, to address any complaints or concerns raised • Answer phones and check missed call messages and emails throughout the dayProcessing Customer Orders • Review and validate sales orders generated by our website • Create sales orders in Quickbooks Enterprise (desktop) for orders received by email, phone, or fax • Ensure all orders have the correct shipping, billing, and payment information • Ensure all orders can be fulfilled as requested, based on inventory availability • Use judgment to determine outbound shipping method and timing, depending on order size, shipping locations, time of week and year, available resources, and customer needs • Assign verified orders to Order Pullers and Finished Products team • Assign and/or prepare tags for all items, per customer requirementsWarehouse and Fulfillment Tasks • Quality control order fulfillment, including order accuracy, packing, logistics, shipping method, and weather-prepping • Coordinate and confirm the accuracy of outbound shipping with truck lines and FedEx/UPS, including paperwork and box count • Personally fill in and augment staff as needed, including pulling and packing orders • Order supplies and any other general items and services, as required by the business • Ensure overall physical security of the facility and greenhouses at the end of each workdayGeneral Leadership • Hiring, training, and people management within the department • Coordinate, encourage, and adopt pull-pack-ship best practices for our business across other departments, and resolve issues as they arise • Perform on-the-spot internal and external problem-solving • Handle/arbitrate people issues that escalate above other department supervisors, in the absence of the Warehouse Manager • Act as a conduit between employees and company executive