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Legal Intake Specialist

Rust Belt Business Law

Legal Intake Specialist

Erie, PA
Full Time
Paid
  • Responsibilities

    Our law office is growing fast and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on our client’s lives excites you, start your application today! Responsibilities: Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency • Ensure leads are screened for conflict, type of law, and urgency • Ensure potential clients receive pre-engagement materials • Conduct consultative sales conversations with prospective new clients Qualifications: High school diploma or equivalent needed, while a Bachelor’s degree is desired Previous legal experience a plus Customer service or sales experience a plus Familiarity with case management and CRM systems a bonus Strong ability to communicate eloquently and empathetically a must Compensation: $15 - $20 hourly

    • Ensure leads are screened for conflict, type of law, and urgency • Ensure potential clients receive pre-engagement materials • Conduct consultative sales conversations with prospective new clients