Title: Customer Service Representative 

Shift: Day Shift

Salary: $42,000 - $45,000 based on skills and abilities

Who we are:

Our client is an independently owned and operated manufacturer of cold-headed fasteners providing fasteners for many industrial consumer applications, including automotive, truck and trailer, farming equipment, material handling equipment, recreational vehicles, and sports equipment.

Customer Service Representative Role:

We are looking for a customer service representative preferably with a manufacturing background to act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This individual will handle all aspects of the customers’ needs and requests; process orders received, respond to all customer inquiries regarding shipments, products, and concerns.

Customer Service Representative Responsibilities:

• Enter purchase orders into ERP and CRM system and confirm orders to the customer in a timely fashion
• Create jobs into ERP system for production schedule, including job number, quantity, and due date
• Maintain all customer releases with current and accurate information
• Update product pricing as necessary
• Act as a liaison between customers and other departments within the company
• Answer incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
• Update customer information in database as needed
• Maintain sales backlog report
• Customer satisfaction survey
• Assist other office personnel with main telephones

About You:

• 1-year experience in sales, customer service and/or expediting in a
• manufacturing environment preferred.
• High school diploma or equivalent required
• Proficient in MS Office including Excel, Word, PowerPoint, and Microsoft Outlook.
• ERP and CRM experience preferred.
• Self-motivated with strong work ethic and ability to work on multiple projects with minimum supervision.
• Hard working and motivated by success with the ability to work independently or as a team member.
• Excellent oral communication skills and proficient time management skills.
• Ability to collaborate and communicate within all levels of the company
• Ability to react appropriately under pressure.

Additional Information:

We offer a competitive salary, incentive, and benefit plan to eligible employees. Benefits include: medical, dental, life insurance, short- and long-term disability, Flexible spending accounts and 401(k).

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