Title: Service Technician/Representative
Shift: Self-schedule
Location: Remote-Memphis/Nashville (will self-schedule travel)
Salary: $70,000-$75,000
Who we are:
Our Client’s roots are in providing sand to local foundries in the 1880's, Our Client has grown to an international group of companies committed to delivering optimal results for our customers. Their purpose is to be the leading supplier of performance solutions for metallurgical, abrasive, and specialty chemical applications. Our client strives to be the leading provider of innovative steelmaking reagents, slag conditioners, and metal remediation materials consumed in the North American and European markets. Our client aims to be the market leader in steelmaking products through an unwavering focus on supporting our customers’ needs.
Service Technician/Representative Role:
The Service Technician/Representative must conduct themselves in a professional manner representing the company for all facets of the business including but not limited to; Customer Interactions, Support Personnel Staff, and Management and Sales force.
Service Technician/Representative Responsibilities:
Must be able to work independently.
Must be capable of working a scheduled swing shift and required to cover vacations and open shifts as needed.
Must be able to travel whenever necessary both domestically / internationally as deemed necessary by Management.
Must be capable of operating and performing adequate maintenance on all equipment associated with the company including but not limited to injection equipment, wire feeders and any other business-related equipment as necessary.
Must be capable of performing preventative maintenance on all equipment associated with the company and maintain good housekeeping practices at all facilities visited.
Must maintain good housekeeping practices at all facilities visited.
Must be able to operate and maintain all facets of a Leco Analyzer.
Must accurately record statistical information.
Provide documentation – Lance Report (failures, changes, numbers of heats, dates, minutes, and operator).
Completion of daily reports. Tracking parts used, document material deliveries (recording of loads), etc.
Must follow all S.O.P.s, JSHA’s or similar as written at each specific site visited.
Must adhere to all safety rules mandated by the company and as mandated by the customer at each specific site visited.
Must complete all required company safety training and safety training required by the customers at each specific site visited.
Provide technical assistance as required by the customer.
Ability to perform professionally when confronted with or to resolve pressure situations and to make decisions on behalf of the company.
Conduct special projects at the request of immediate supervisors.
When assigned, manage overall operation at steel plant locations or other designated areas.
Inform supervisor of potential problems (i.e., material is low, parts are needed, customer problems, etc.) and work to ensure the issues are resolved in a timely manner.
Assist in cleaning and unplugging of lances (unless otherwise specified).
Manage product inventories; ordering material as needed and offloading upon delivery.
Attend maintenance meetings with customer managers to discuss any issues with equipment.
Ensure all parts and supplies are fully stocked and ordered as needed.
Service Technician/Representative Reporting Relationships:
In this position, you will report to the Service Manager – Southern District.
About You:
High school diploma or general education degree (GED) with related experience in service or maintenance and/or training; or equivalent combination of education and experience.
Leco certification referred
Must have a valid driver’s license.
Must be capable of working in a mill environment.
Must possess a sound mechanical and working knowledge of electrical systems.
Employees must be punctual and dependable.
Manufacturing locations of Opta equipment and customer sights are inherently dangerous. Therefore, good mobility, eyesight, and hearing are necessary.
Adhere to schedule changes as schedule may change with a short notice, based on Customer demand.
Frequently works with FR clothing, metatarsal boots, gloves, and eye protection.
Experience using various hand tools.
Ability to work in physically demanding positions.
Experience working in a steel mill and knowledge of the steel making process.
Additional Information:
Extended Healthcare, Dental, and Vision Benefits
Health Savings Account
Life, AD&D, and Dependent Life Insurance
Short Term and Long Term Disability Insurance
Employee Assistance Program
Professional Development
Paid Time Off
401(k) Match
Competitive Compensation Program
On Demand Pay (Dayforce Wallet)
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