Mid Level Helpdesk Support
We are seeking a mid level Desktop Specialist to support our Federal Client in Washington DC. Please see below to find the job description and desired qualifications;
Summary:
This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a professional level using standard techniques, concepts and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions.
TS CLEARANCE REQUIRED
Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
POSITION REQUIREMENTS
EXPERIENCE/EDUCATION
Required: - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
IT Certifications applicable to desktop and mobile computer support desired
Experience providing excellent customer service
Preferred:
Bachelor’s degree in discipline or one year of equivalent experience required - IT Certifications applicable to desktop and mobile computer support desired - Experience providing excellent customer service