Please Note: This opportunity is exclusively for residents of LOUISIANA. We are in search of dedicated professionals with a strong customer service background who are enthusiastic about providing top-notch support to both potential and existing clients. As the next Client Support Specialist, your responsibilities will include evaluating the advantages of our available programs for potential clients through offering appropriate plan upgrades, as well as delivering exceptional service to current clients by addressing billing concerns, updating benefit packages, and suggesting improvements. The ideal candidate will possess previous experience in customer service or sales and exceptional telephone communication skills. You will be tasked with managing ongoing client relationships to ensure their satisfaction, promoting an environment of open and constructive feedback, and tracking the progress of the company. If you fit this profile, we encourage you to submit your application today! We Offer: • Remote Work: Enjoy the flexibility of working from home, with occasional in-person meetings. • Comprehensive Training: Receive thorough training to thrive in your role. • Immediate Advancement Opportunities: Benefit from quick opportunities for same-day compensation. • Supportive Work Environment: Work in a positive and dynamic setting. Responsibilities: • Maintain and strengthen customer relationships to ensure high levels of satisfaction. • Assist customers with information about products and service questions, general information, and complaints. • Establish and manage a feedback loop to gather insights for service improvement. • Monitor company performance metrics related to customer service and provide regular reports. Qualifications: • Prior experience in customer service and sales. • Valid Identification. • Laptop and/or iPad. • High-Speed Internet. • Quiet Work Space. • Excellent active listening, interpersonal, and communication skills. • High school diploma, G.E.D., or equivalent. Compensation: $30,000 - $50,000 at plan yearly

• Make outbound calls to customers/clients. • Identify customer/client needs and provide appropriate solutions. • Deliver excellent customer service and maintain strong customer relationships. • Build, maintain, and manage customer accounts. • Respond to incoming calls from customers, addressing product and service inquiries, general information, and complaints. • Follow up thoroughly on customer interactions to ensure satisfaction. • Address customer complaints with care and precision to achieve complete satisfaction. • Update customer accounts with new information as necessary. • Regularly meet with team leads to stay informed about the latest services and products.