Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

SUMMARY:

This staff position within the IT Department is responsible for ensuring continuity of computer system services for IT customers by providing the technical expertise, assistance, and project coordination necessary to install and support IT systems.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while following all standards, processes, and procedures. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES & RESPONSIBILITIES INCLUDE THE FOLLOWING:

· Assure continuity of computer systems for all customers.

· Install selected desktop software and hardware products.

· Coordinate with customers for upgrading refresh selected devices.

· Restore customer desktop and applications on refresh or recovery situations

· Have familiarity with both physical and virtual server environments.

· Provide helpdesk support and team within IT as necessary.

· Ability to communicate effectively verbally and in writing.

· Be "on-call" for all periods as assigned by manager.

· Ability to work with minimal or no supervision.

· Meet expectations for attendance and punctuality.

· Work overtime and/or non-standard shifts.

· Provide technical assistance and advice to customers as needed.

· Basic understanding of networking, cabling infrastructure and standards.

· Assist with the customization and adaptation of existing programs to meet customer requirements.

· Provide telephone, face-to-face and online support to customers

· Willingness and ability to receive training for additional IT job requirements

· Ability to work under stressful situations

· Attention to detail

· Evaluate situational tasks, prioritize, and execute in priority of critical need

EDUCATION and/or EXPERIENCE:

High School Diploma or GED Equivalent is required.

Minimum of 2 years of computer, network, IT Support and/or an accredited college degree with computer experience.

Gaming and hospitality experience preferred.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Microsoft Windows installation/configuration experience

Microsoft Office installation

Domain account management

Desktop computer setup experience

CERTIFICATES, LICENSES, AND REGULATIONS:

Must be able to provide authorization to work in the United States.

Title 31 Bank Secrecy Act (Anti-Money Laundering)

Must complete a gaming application and fingerprinting process.

Must pass a background check.

Required to obtain and maintain an unrestricted gaming license from the CS&KT Gaming Commission and NIGC.

Must possess a valid State of Montana Driver’s License and be insurable under the company’s insurance.

Required to watch Customer Service video annually.

Required to watch Sexual Harassment video every 2 years.

Will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.

It is the responsibility of the employee to always have all documents current and valid.

Full Time Team Members will be eligible for Health, Dental, Vision, Life effective the first day of the month following day of hire. 401k with company match on first day of hire.

Employee benefits after 90 days include the following:

· Holidays – 10 observed.

· Paid Time Off

· Team Member Discounts

· Tuition Reimbursement

· Career growth

· Employee Recognition Program