SUMMARY:

Cleans and maintains the guest cabins, linen closet, and room attendant cart. Delivers requested items to guest. Assist the guest in any way possible. ESSENTIAL DUTIES & RESPONSIBILITIES:

Cleans guest rooms including check out and stay over’s

Mop bathroom floors, scrub bathtubs, toilets and remove black marks from walls, floors and doors

Ensure all bedding is fresh and clean; requires changing sheets, pillowcase and towels daily unless requested by guest

If guest is a stay over, linens will be changed every other day

Clean coffee pots, coffee trays and ice buckets including lids daily

Replenish amenities including shampoos, soaps, coffee and condiment packs daily

Replenish coffee cups, toilet paper, Kleenex and all paper in guest directory as needed

Clean microwaves and refrigerators daily

Defrost freezer when needed

Tag lost and found items and take to housekeeping/laundry room

Wash windows, both inside and out of the guest rooms as needed

Gather dishes in the hallways from room service if needed and return to kitchen

Dust window ledges, window tracts, blinds and other surfaces in guest rooms

All laundry will be stripped and to housekeeping by 1:00 p.m. If a laundry attendant is not available, laundry will be delivered to housekeeping/laundry by room attendant

Clean carpets and upholstery in guest’s rooms.

Clean spots on carpets and upholstery; make every effort to see that spots are cleaned before other housekeeping staff is requested; notify when spots cannot be removed so appropriate personnel can be sent to the rooms

Room checks as needed

Deliver requested items to guest

Deliver linen to linen closet

Keep hallways vacuumed and free of litter as needed

Keep room attendant carts restocked; closets stocked, neat and clean

If Housekeeping Manager and/or Housekeeping Supervisor finds deficiencies in guest rooms that were assigned to room attendant, the room attendant will be required to return to the guest room in question and clean and report repairs as necessary

During winter months, deep cleaning of the rooms will be required

Clean patios; keep patio free from cobwebs, bird droppings, clean insects from interior and exterior lights and discarded cigarettes; including but not limited to the shrubs and windows

Assist with delivery and organization of supplies

Assists any persons in building or grounds needing direction or Resort information

Maintains communication with Housekeeping Supervisor regarding any issues that might reveal a weakness or vulnerable area of housekeeping that is discovered during operations

Will respond to any emergency at the property while on duty

May fill in for absent or sick employees

Ensure compliance with established rules and regulations. Assist in the recommendation, development and implementation of improvements to systems and procedures

Provide leadership in the event of an emergency

Must always maintain composure in all situations

Other duties as assigned

EDUCATION and/or EXPERIENCE:

Previous experience in housekeeping - preferably with cleaning rooms in a hotel/resort typesetting

CERTIFICATES, LICENSES & REGULATIONS:

Required to watch Customer Service video.

Required to watch Sexual Harassment video.

Will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.

It is always the responsiblity of the employee to always have all documents current and valid.