Role: PC Refresh Technician

Contract: Long term contract

Location: 2039 W Lewis Ave Phoenix AZ 85009

Shift Hours: Monday to Friday, 8 AM to 5 PM (40 Hours/Week).

Client: State of AZ – AZDOT – Refresh Technician – Req#1325 (Onsite)

Drug Screen & Background check Required.

Position Description:

Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. Work with a team to accomplish the task of upgrading and deploying new equipment and software. Assist with multiple projects at various locations throughout the state of Arizona. This position will require daily travel to work sites and may include travel to diverse location within the state of Arizona, including possible multi-day and overnight stays.

Skills Required:

Strong customer service skills

Excellent interpersonal, written and oral communication skills

Advanced troubleshooting and problem solving skills

Excellent self-organization and time management skills

Ability to work collaboratively in teams and across organizations

Ability to synthesize feedback and adjust plans accordingly

Ability to develop and write technical documentation

Ability to evaluate and test emerging technologies

Ability to apply creative solutions to business problems to ensure business needs are most effectively met

*Resource will be working in a professional environment and will be held to a dress code standard

*Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays

Work Experience Required:

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise

Ticketing and Department operating procedures

Knowledge of Microsoft products including operating systems and Office

Computer hardware configuration and repair knowledge

Knowledge of Ethernet network topology to assist with troubleshooting network issues

Knowledge of IT infrastructure industry standards and best practices

Advanced troubleshooting skills

Problem definition and alternative analysis skills

Experience with Active Directory

Experience with Windows 10

Experience with Windows 7

Experience with Server 2008 and Server 2012 engineering

Experience with Backup solutions

Time Reporting

MS System Center Operations Manager 2012 R2

*Minimum 4 years of current working experience in an IT field

*Must have a current AZ Driver’s license with a good driving record

*Associate/Bachelor degree in a related field is preferred