Job Description

Job Description

Binaco is a supplier of promotional products in Brea, CA. We are seeking a Customer Service Sales Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints.
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Develop new business with existing clients and/or identify areas of improvement to exceed sales.
• Build long-lasting strong customer relationships
• Generate package labels using Worldship(UPS) and Shipmanager(FedEx)

​ Qualifications:

• 1-2 years of promotional products experience strongly preferred
• Enjoy working in a fast-paced environment
• Able to provide in-depth knowledge of products and services and resolving problems
• Proficient in Word, Excel
• Entry level/Working knowledge of Adobe Illustrator and Photoshop
• Photography skills a plus
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Knowledge of shipping software both UPS and FedEx

Company Description

Leading promotional products supplier helping companies market their products or services through the use of logoed items.

Company Description

Leading promotional products supplier helping companies market their products or services through the use of logoed items.