Job Description

Job Description

We are building our Scottsdale Sales and Support team and we want you to be a part of it! This is a Full-Time role at our Scottsdale location with some flexibility for remote work. We want your technical skills, and energy in a customer facing role for onboarding new accounts and troubleshooting existing ones.

In this role we are looking for a team member to troubleshoot technical issues, assist with customer inquiries, provide timely customer feedback, and support the roll-out of new applications. You will be among the first to test new features and integrations, and provide feedback that helps shape new products.

The Job:

• Onboard new accounts by assisting with set-up and initial walk-through/training.
• Respond to customer inquiries via email and chat in a professional manner for timely and satisfactory resolutions.
• Perform daily ticket hygiene; review ticket updates and follow through with relevant stakeholders.
• Resolve customer issues and complaints diplomatically and effectively
• Follow incident management protocols, escalate incidents and complex issues to the next support level, and ensure appropriate follow-ups are made with the Customer.
• Accurately record all customer interactions in HubSpot to create a record of performance.
• Maintain a thorough understanding and knowledge of the ReadyCloud platform and services. Upsells are rewarded!
• Meet or exceed performance goals and customer satisfaction targets.
• Develop a thorough understanding of the products and range of use cases.
• Provide input and ideas for process improvements.

The Skills You Need to Succeed:

• 3+ yrs. experience in customer focused role - post-sales technical support.
• Ease of Customer contact and ability to help them solve problems.
• Experience with SaaS technology and knowledge of HTML, JS, CSS.
• Experience configuring, updating and supporting software solutions in a multi-location environment.
• Ability to work efficiently in a demanding, team-oriented environment.
• Strong technical understand of popular ecommerce platforms that include Shopify, BigCommerce, TikTok Shop, NetSuite, Amazon and others.
• Self-motivated with the ability to dive-in, be effective and make a difference.

Company Description

We’re a rapidly growing software company based in North Scottsdale, Arizona. ReadyCloud is a shipping, returns and growth marketing suite that has helped thousands of ecommerce companies succeed beyond the BUY button. You will be joining a sales and marketing team built on awesome company culture with a drive toward channels of success that continually expand. It's a comfortable, modern environment with casual dress (t-shirt, jeans, shorts...whatever) and a fully caffeinated kitchen.

Company Description

We’re a rapidly growing software company based in North Scottsdale, Arizona. ReadyCloud is a shipping, returns and growth marketing suite that has helped thousands of ecommerce companies succeed beyond the BUY button. You will be joining a sales and marketing team built on awesome company culture with a drive toward channels of success that continually expand. It's a comfortable, modern environment with casual dress (t-shirt, jeans, shorts...whatever) and a fully caffeinated kitchen.