Job Description

We’re looking for humble, ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you’re passionate about technology and people. We embrace those who see things differently, aren’t afraid to experiment, and understand the importance of customer service and driving technologies to their limits.

That’s where you come in.

As one of our Cloud support specialists, you’ll be leading the charge for a large and rapidly growing team! Supporting clients, assisting with software updates and onboardings, valiantly leading the way as we move forward.

RESPONSIBILITIES:

• Working alone or in tandem with other specialists to support large scale RDS/VDI solutions
• Provide remote support and resolution for complex technical issues, ensuring SME level understanding of our core offerings 
• Also assist our managed care clients with general L1/L2 support and systems administration tasks for on-premise, remote, and cloud environments
• Identify and act quickly on opportunities to enhance customer experience
• Strong intellectual and service operations depth, coupled with effective executive presence and a communication style that conveys expertise and instills confidence
• Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
• Assuring effective communication to customer stakeholders in the event of a service disruption, degradation or outage to make sure that they receive the latest updates as our operations teams work to restore full service
• Ensure that our applications are designed and implemented to the highest security standards thus maintaining and enhancing customer trust

REQUIREMENTS:

• 5+ years of experience in a Windows systems administrator role
• 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions
• 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP and distributed networks. CCNA is a plus
• Solid experience using: Veeam, Office 365, GPOs, VOIP, MDM, Cisco and SonicWall firewalls, Sophos, and ConnectWise products
• Intermediate knowledge of VMware and Hyper-V environments
• Strong knowledge of Windows Server
• Strong knowledge of Windows AD, DHCP and DNS
• Database experience, including knowledge of SQL
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace
• Interest in Cloud Engineering and its impact on greater business practices
• Skilled at working in tandem with a team of engineers, or alone as required

Company Description

SACA Technologies operates one of the largest Managed Services and Desktop as a Service/Hosted Virtual Desktop (DaaS/HVD) brands in the US (IronOrbit.com). We are a rapidly growing organization with advancement opportunities for passionate professionals.