Job Description

JOIN SADA SYSTEMS AS A RESOURCE MANAGER!

The primary responsibility of the Resource Manager is to manage resourcing assignments for all potential and active projects within the GCP professional services practice. In this role you will work directly with Practice Leads to facilitate staffing across the department based on a continuously evolving understanding of sales forecasts, engineering capabilities and project requirements. You will be instrumental in identifying the resources needed to scope sales opportunities and convert them into signed deals. You will track resourcing availability assiduously and help solidify resource and start date commitments. When unforeseen circumstances require it, you will manage resource changes as quickly as possible to avoid costly delivery disruptions. Your oversight of these matters is a key component to ensuring an orderly, well-functioning consulting practice. 

PRIMARY DUTIES INCLUDE:

• Act as point of contact for professional services resource allocation and capacity planning. 
• Develop best-in-class resource capacity management and forecasting processes.
• Collaborate with Delivery Operations to establish robust technology and tools used for resource management and forecasting.
• Work with Professional Services Practice Leaders and Project Managers to identify appropriate resource requirements for each account and project.
• Work with Sales to understand sales pipeline (pipeline velocity, close rate, etc.) and opportunity priorities to build, maintain, and communicate resource forecasts to Practice Leadership and Sales.
• Assist with managing and increasing utilization and productivity on the Professional Services team.
• Maintain constant knowledge of current and upcoming external and internal projects as they relate to resourcing, and update Netsuite as the system of record.
• Work with Practice Leads to ensure that resource skills matrix is updated and leveraged in resource planning.
• Identify when resource acquisition is necessary and work with Provide Practice Leads to provide resource acquisition requirements (resource type and skills). 
• Develop robust reporting and KPI dashboards to facilitate resource management, capacity planning, and forecasting. 
• Provide recommendations to improve resource allocation efficiencies such as: cross-training, cross-department resource sharing, outsourcing, etc. 
• Monitor weekly project allocations and resourcing, identifying potential instances of over- and under-utilization and actively work with the Practice Leadership and PMO to address and solve those issues.
• Run weekly resource meetings and facilitate resourcing issues / conflict resolution with Professional Services and appropriate department heads.
• Participate in Weekly PMO portfolio review meetings to identify project risks around resourcing and change control. 
• Participate in weekly Sales calls to identify opportunity/project resourcing needs for current and future projects.

PATHWAY TO SUCCESS 

#BeOneStepAhead: At SADA we are in the business of change. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage adaptability. You have your finger on the pulse of our teams' needs and take pride in helping them solve their day-to-day problems. Your success comes from your enthusiasm, insight, and positive impact. You will be given direct feedback quarterly with respect to the scope and quality of your contributions

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.  

EXPECTATIONS

Training - Ongoing with first-week orientation at HQ followed by a 90-day onboarding schedule. Details of the timeline can be shared.

JOB REQUIREMENTS

• 5-10 years resource management or project management experience in the IT services industry.
• Bachelor's degree or equivalent experience required.
• Proficiency in GSuite: Docs, Sheets, Slides, etc.
• NetSuite experience is a plus!
• Assertive conflict-resolution and problem-solving skills.
• Clear and concise communication in both written and verbal form.
• Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.
• Highly detail oriented and able to work autonomously.
• Ability to manage multiple tasks and tight deadlines with confidence and ease.
• Ability to prioritize and organize workload across multiple groups.

ABOUT SADA

VALUES:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

1. Make them rave
2. Be data-driven
3. Be one step ahead
4. Be a change agent 
5. Do the right thing

WORK WITH THE BEST: SADA has been the largest partner in North America for GCP since 2016 and has been named the 2019 and 2018 Google Cloud Global Partner of the Year.  SADA has also been awarded Best Place to Work by Inc. as well as LA Business Journal! 

BENEFITS: Unlimited PTO, competitive and attractive compensation,  performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K with match, professional development reimbursement program as well as Google Certified training programs.

BUSINESS PERFORMANCE: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 12 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 3000+ customers served, 10K+ workloads and 25M+ users migrated to the cloud.