Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a part-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

BENEFITS

• Bonus Opportunities
• Career Development & Growth
• Paid Time Off (PTO)
• Weekends Off
• Paid Holidays

RESPONSIBILITIES

• Process customer policy change requests
• Complete Evidence of Insurance requests
• Take premium payments from customers
• Answer incoming phone calls on the first ring
• Be outstanding at relationship building
• Maintain client relationships with follow up phone calls
• Provides on-going support to insurance clients as needed

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
• Proficiency to multi-task, follow-thru and follow-up
• Excellent Communication/interpersonal skills
• Works well with other employees and is a team player with a positive attitude
• Be able to obtain or currently possess a Property & Casualty insurance license
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe
• Bilingual, fluent in both English and Spanish is beneficial