SALES & CLIENT RELATIONS COORDINATOR

Baton Rouge, LA (On-site)

Next Level Solutions is recruiting on behalf of an established, locally owned residential cleaning company that has been serving the Baton Rouge community for over 40 years.

This is a high-quality, premium service provider—not a high-volume cleaning company—focused on delivering exceptional customer experiences and long-term client relationships.

We are seeking a sales-driven, organized professional who can confidently manage customer interactions, close new business, and keep daily operations running smoothly.

Compensation & Schedule

• Salary: $40,000 – $55,000 + bonus/commission potential
• Bonus/Commission structure tied to sales performance
• Monday – Friday, 7:30 AM – 4:30 PM (1-hour lunch)
• The role is on-site in Baton Rouge, LA.

KEY RESPONSIBILITIES

Sales & Revenue Generation (Primary Focus)

• Answer inbound calls and convert inquiries into booked services
• Upsell additional services to existing customers
• Proactively reach out to past customers to generate new bookings
• Monitor the schedule and take initiative to fill open time slots
• Work toward monthly sales and booking goals (bonus eligible)

Scheduling & Operations Coordination

• Manage and adjust daily schedules for cleaning teams
• Handle last-minute changes, including call-outs and rescheduling
• Ensure jobs are properly staffed and schedules are optimized
• Work closely with the Operations Manager to resolve daily issues

Customer Experience & Retention

• Serve as the primary point of contact for customers
• Handle complaints and service concerns professionally
• Maintain strong customer relationships, especially with recurring clients (approximately 60% of business)
• Update customer notes and preferences to ensure consistent service

Administrative Support

• Manage job entries and updates within CRM system
• Maintain internal scheduling tools and notes
• Track service issues, feedback, and job details
• Close out jobs and ensure accurate documentation

WHAT WE’RE LOOKING FOR

Required

• Proven sales experience (any industry) – including upselling and some cold calling of former clients.
• Strong communication and phone skills
• Ability to multitask in a fast-paced, reactive environment
• Comfortable handling both sales and operational responsibilities
• Tech-savvy and able to learn new systems

Preferred

• Experience in inside sales, call center, or service-based businesses
• Scheduling or dispatch experience
• Bilingual (Spanish preferred)

Important Role Requirements

• Must be comfortable around animals (dogs and pets are common in both the office and customer homes)
• Must be willing and physically able to participate in hands-on training with cleaning teams (first few days) and on an as needed basis for emergency situations.
• Must have a valid driver’s license and clean driving record (occasional use of company vehicle)

Benefits & Time Off

• Paid time off with accrual based on tenure
• Bonus opportunities tied to performance
• Access to supplemental healthcare options
• Supportive, team-oriented work environment
• Ongoing training and development

Why This Opportunity Stands Out

• Join a well-established 40+ year local business with a strong reputation
• High-impact role with direct influence on company revenue and daily operations
• Work closely with ownership and leadership
• Opportunity to grow with a business expanding into new areas

Ideal Candidate Profile

This role is best suited for someone who:

• Enjoys closing sales and talking to customers
• Takes initiative and doesn’t wait to be told what to do
• Can stay organized while juggling multiple priorities
• Thrives in a small business, team-oriented environment