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Retention Specialist/Customer Service

SANDOVAL INSURANCE & FINANCIAL SERVICES INC

Retention Specialist/Customer Service

Inglewood, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Allstate Sandoval Insurance is seeking a dedicated and reliable CUSTOMER RETENTION expert to join our growing team! This role requires excellent customer service skills, as this person picks up right where the salesperson leaves off. The chosen candidate must demonstrate excellent oral and written communication, as well as a strong work ethic and positive attitude.

    DAY-TO-DAY RESPONSIBILITIES:

    • Answer and transfer incoming calls, emails and chat
    • Make outbound CUSTOMER SERVICE & RETENTION calls
    • Schedule appointments/follow ups
    • Prepare documents and reports for calls with customers
    • Promptly respond to customer inquiries
    • Assist customers with paperwork completion
    • Updating customers with market updates when applicable
    • Adhere to compliance checklists

    QUALIFICATIONS:

    • At least one year of customer service experience
    • At least one year of sales experience
    • Be personable and customer service-oriented
    • Calm demeanor; able to handle pressure with ease
    • Possess excellent oral and written communication skills
    • Previous sales experience a plus
    • Ability to multitask
    • Excellent computer skills; basic knowledge of Microsoft Word and Excel
    • Experience with SalesForce a plus

    PHYSICAL DEMANDS:

    • Must be able to remain in a stationary position at least 75% of the time.
    • Constantly operates a telephone, computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
    • Must be able to effectively communicate with co-workers, customers and other third-parties.

    Equal Opportunity Employer: Allstate Sandoval Insurance supports a diverse workforce. Allstate Sandoval Insurance does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

    Job Type: Full-time or partime

    Pay: $14.00 - $18.00 per hour

    Benefits:

    • Dental insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Experience:

    • Customer Retention: 1 year (Preferred)

    Company Description

    Allstate Insurance Agency with room to grow. We are a team/family and work well with each other.

  • Locations
    Inglewood, CA • West Covina, CA