At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer’s most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.

SUMMARY: The Customer Service Representative will obtain and process customer orders. The incumbent will also interact with customers and internal departments to confirm customer requirements, obtain quotes, request part numbers, and ensure customer satisfaction.

DUTIES & RESPONSIBILITIES*:

• Prepares orders and answers customer and sales inquiries.
• Occasionally acts as a liaison between sales and manufacturing.
• Accepts and enters service calls; notifies technicians of customers’ needs.
• Submits paperwork to manufacturing and sales to attain correct work and price estimates.
• Reviews customer inventory to ensure product levels are maintained.
• Maintains records of releases and provide customer specific reports
• Focus specifically on larger accounts and participate in customer account activity meetings on demand.
• Effectively manages large number of emails and incoming calls.
• Resolves customer complaints in a professional manner.
• Performs various clerical work such as data entry and filing.
• Performs all duties safely following company policies and procedure.
• Always maintains a professional demeanor.
• Resolves customer complaints in a professional manner and enters them into Oracle and ETQ systems
• Ability to work with minimal supervision.
• Flexibility to work overtime when needed to meet business demands.

QUALIFICATIONS:

• Associate degree (A. A.) or equivalent from two-year college; or two to four years related experience and/or training; or equivalent combination of education and experience environment required
• Solid working knowledge of Microsoft Office Suite
• Excellent, verbal, written and interpersonal communication skills.
• Excellent written and verbal communications skills utilizing phone and email
• Excellent critical thinking skills to analyze and solve problems.
• Diligence and detail oriented.
• Ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.

SATO America LLC offers a highly competitive salary in addition to an outstanding, market leading benefits program. SATO’s total compensation package extends well beyond your paycheck as it's designed to support and enrich your personal and professional life. See our benefit line-up below:

Health & Wellness: medical, vision, and dental insurance to include coverage for domestic partners. SATO contributes approximately 75% to the cost of employees’ health insurance coverage along with 100% company paid Life & AD&D, short-term and long-term disability insurance, and a pre-tax Health Savings Account with an employer contribution of $500.00 or $1,000.00 depending on elected medical coverage.

Time Away: We observe 10 company paid holidays per year and up to ten (10) days accrued vacation time in the first year. Eleven (11) days at year two (2). Twelve (12) days at year three (3). Thirteen (13) days at year four (4) and fifteen (15) days at year five (5). We also offer six (6) accrued personal days for you to use for things like weddings, moving, mental health, religious holiday, sick child or for anything that is truly personal.

Saving for the Future: plan for your short term and long-term goals with our 401(k)-retirement savings plan with employer match with no vesting schedule. You are fully vested on the first of the month following 30 days of employment. SATO will match 100%/dollar-for-dollar of your 401(k)-deferral amount of the first 3% of your pay and an additional match of 50%/$.50 on the next 2% of your pay. For example, if you defer 5% of your pay into the 401(k) Plan, SATO will make a 4% matching contribution.

Work-Life: we offer an Employee Assistance Program for employees and eligible family members, career development, growth opportunities, and referral bonuses.

SATO America LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you are excited about this role but do not meet all the qualifications listed above, we encourage you to apply.

We are focused on creating and fostering a diverse and inclusive workforce. SATO America LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We participate in E-Verify as required.