Summary:

A Customer Support Specialist will act as an internal and external liaison, provide product and/or service information, and resolve emerging problems that customer accounts may face. They perform these functions with accuracy, efficiency, and empathy while building sustainable relationships with customer accounts. They ensure excellent service standards, respond efficiently to customer inquiries and maintain the highest customer satisfaction possible.

Essential functions:

• Develop and monitor relationships with key customers to ensure loyalty and market share for our organization.

• Exceptional multi-tasking ability

• High attention to detail and data entry accuracy

• Ability to work in a fast, courteous, and pleasant manner

• Office etiquette such as professional communication, meeting planning experience, dependability, strong written and verbal communication

• Proficiency in Microsoft Office products, specifically Outlook, Excel, and Word

• Presentation skills for internal and customer presentations

• Self-driven initiative and work ethic

• This position operates in a professional office environment. Routinely uses standard office equipment and procedures.

• Adhere to organization policies and procedures.

• Data entry in multiple software systems.

• Assist Management in implementing and developing marketing/sales activities.

• Gather profiling information on current and prospective customers. 

• Utilize sales and marketing skills to attain new business.

• Follow established channels of authority and communication throughout the organization.

• Attend designated department and organization meetings as scheduled.

• Assist in guiding the organization toward achievement of monthly, quarterly and annual goals based on financial and management objectives.  

• Other duties as needed

Successful candidates will have:

Supervisory responsibilities:

• This job has no supervisory responsibilities.

Work Environment

Physical Demands

• While performing duties of the job the candidate will be required to talk or hear.
• Employee is frequently standing and sitting and mobile around the office.

Qualifications:

• Bachelors' degree in a related field and/or 3+ years' experience

SCA Pharma is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.