Job Description
As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and every third Saturday 9:00am to 3:00pm. PRIMARY RESPONSIBILITIES:
·Deliver exceptional customer experiences through a natural conversation style. ·Must feel comfortable defining the IGS energy sustainability mission and effectively conveying that mission to an existing or prospective customer. ·Become a utility market expert that can be counted on by our residential customers to provide thorough information to guide them through Choice programs. ·Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries. ·Meet and exceed IGS Energy’s standards for customer experience while contributing to the business through product education and brand advocacy. ·Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers. ·Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations. ·Demonstrate full understanding of current IGS energy programs and processes; communicate clearly to our customers to assist them in making an informed decision. ·Adhere to established departmental policies and procedures. ·Complete additional duties and responsibilities as assigned. REQUIRED SKILLS:
·Possess strong interpersonal, verbal, and written communication skills and be results oriented. ·Excellent customer experience and conversational skills. ·Possess ability to identify and overcome customer objections. ·Ability to pivot effectively and adhere to a weekly set schedule. ·Genuine desire to adapt to and learn with IGS energy as we grow and evolve as a business, receptive to feedback, as well as contribute positively to a team-oriented work environment. ·Basic knowledge of Windows, MS Office Suite, and Internet Explorer. MINIMUM EDUCATION AND EXPERIENCE:
·High school diploma or equivalent. ·2 years’ experience in a customer facing environment preferred.
This position will require in-person training, In Aiken, SC. Once training is complete, there are options for a Flexible Work Arrangement.
Company Description
About SCANA Energy, an IGS Energy Company IGS Energy is a private energy company that believes it’s both capable and obligated to fight climate change and to promote sustainability and energy independence. The company serves more than 1 million homes and businesses nationwide, offering sustainable technologies and services, including 100% renewable electricity, carbon-neutral natural gas, solar energy systems, and other energy-efficiency products. IGS Energy empowers consumers to source and manage their energy and protect their homes’ appliances and utility lines. The company is committed to a sustainable energy future for a healthier planet. The belief in Conscious Capitalism and a purpose beyond profit prioritizes the needs of IGS Energy’s customers, employees and the planet.