Job Description

JOB DESCRIPTION:

SCM Products, Inc. is a growing company located in Long Island that produces products for the financial, presentation and emergency service industry. We are currently seeking a Software Support Specialist to join our team. This is an excellent opportunity to grow with our company! Training on our existing products will be provided. We offer a competitive salary with an excellent benefits package that includes a 401(k) with a match, healthcare and dental coverage, and more!  

RESPONSIBILITIES:

• Provide technical assistance on our software applications
• Install applications on client servers
• Troubleshoot application issues
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions
• Testing of new applications that the software engineering team develops

QUALIFICATIONS:

• Looking for 5+ years of experience
• Experience with SQL Server
• Experience with HTML a plus
• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Work well in a team or individually

**Our company offers fully paid benefits, paid vacation time, 12 paid holidays

Company Description

We are a growing engineering firm on Long Island. We are looking for motivated individuals to add to our team.