Job Description

JOB OVERVIEW The position of Technical Associate, Responsible Sourcing Strategies, in the Food and Agriculture division involves working directly with client specific Responsible Sourcing programs and other programs on an as needed basis. The primary responsibilities of the Technical Associate relate to report review, review of corrective action plans (CAPs), data analysis and risk evaluation. The Associate is also responsible for development and continued improvement of standards, program materials and procedures for preexisting programs and programs in development. Communications and reports will be handled in both Spanish and English.

This role requires international experience in social certifications and corrective actions in the agricultural sector, a high-level of independence while collaborating with a coordinator and regional-based auditors.

Additionally, the Technical Associate collaborates with the Director, Program Manager, and other program personnel to support development of new certification and/or auditing programs. Further responsibilities may include research and development for new business opportunities and trainings.

RELEVANT SERVICES/SCHEMES

• Starbucks C.A.F.E. Practices
• Other programs as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Auditing

• Conduct desk-based audits as required

• Conduct review of audit reports completed by staff auditors and regionally-based auditors

• Conduct review of CAPs and related reports

• Audit Coordination

  • Closely collaborate with coordinator on audit coordination
  • Ensure consistent flow of audit projects
  • Track and manage audit project milestones and deadlines
  • Manage auditor schedules, workloads and travel budgets
  • Plan audits and trip itineraries for RSS staff and auditors

• Communications

• Ensure communications between SCS auditors, other third-party auditing organizations, and clients are carried out in a timely fashion

• Maintain excellent communication with clients and respond to client inquiries with a high level of customer service and professionalism

• Attend trainings and meetings, as necessary

• Technical Support

• Analyze data related to coffee supply chains

• Conduct risk evaluations based on results of data analysis

• Provide guidance and support to via email and telephone

• Provide technical support to auditors and third-party organizations on an as needed basis

• Develop, translate, and edit program materials, reports, and report templates

• Develop and deliver training programs and related materials

• Program Development

• Carry out research in support of new program development

• Develop standards, program materials and procedures related to preexisting programs or programs under development

• Operations

• Assist Director and Manager with managing contract auditors and staff auditors, if applicable.

• Ensure program compliance with SCS quality system

• Additional tasks as requested by the Director and Managers

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

QUALIFICATIONS

• Graduate degree in a related field such as agriculture, environmental science preferred; Bachelors’ Degree accepted with equivalent related experience
• 3-5 years professional experience in relevant profession, involving agricultural systems
• Minimum high level of business proficiency or fluency in Spanish required
• Overseas work or applied experience in agricultural settings strongly preferred
• Excellent technical writing, observation and data management skills required; strong communication abilities and demonstrated abilities in critical analysis preferred
• Ability to complete time‐sensitive projects and to provide realistic deadlines
• Excellent organizational skills and strong attention to detail required
• Initiative and ability to work independently; responsive and adaptive personality
• Proficiency in Microsoft Office including Microsoft Outlook, Word, Excel, and Power Point

EDUCATION AND EXPERIENCE

• Experience with third party auditing, certification systems, ISO 9001:2008 quality systems in the agricultural sector
• SA8000 or other applicable social industry standards
• Strong proficiency in database management systems
• Experience in quantitative and qualitative data collection and analysis

PHYSICAL REQUIREMENTS

• This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to lift and carry 15 pounds. Must be able to speak and listen in person and on the phone. Auditing may require international travel and extensive hours in the field. Must be able to walk and hike on rugged terrain and work in varying climates and outdoor environments.

WORK ENVIRONMENT

• Office primarily when not performing field work for clients
• Agricultural field and food facilities during field work, and auditor assessment activities
  • Open agricultural fields and orchards
  • In close proximity to moving tractors, farm machinery, forklifts, and processing equipment
  • In and around pesticides and other processing and sanitation chemical storage facilities
  • Under temperature/weather extremes of high heat/cold, dusty and/or windy conditions
  • Travel with/in client vehicles to factory/farm often in rural areas

SCS, WORKING REMOTELY:

At this time, SCS Global Services is operating fully remotely. We are recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC STATEMENT:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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