Job Description

State Credit Union is currently accepting applicants for the position of Digital Services Specialist within the Digital Services department. The specialist will have the pleasure of supporting Digital Services in enhancing the experience of our members and employees through the adoption of technology to promote and develop products, services, and processes. Duties of the position include, but are not limited to:

• Assist in managing and promoting the SCU digital branch (online banking) and other digital services, including voice response, electronic signatures, and account application systems.
• Identify, organize, and implement digital banking product and service technologies to deliver on SCU objectives and strategic initiatives.
• Educate and provide support materials to SCU personnel on new and upgraded technology systems to increase adoption and usage.
• Troubleshoot member issues to resolution, and maintain member service levels to satisfaction, as they pertain to digital service related items.
• Perform regular reporting in an effort to exceed adoption, transaction, and profit/efficiency goals for the digital branch.

A college degree is preferred, or equivalent experience with 3 years' experience in an operational, technical or member service role at a financial institution. All applicants must have excellent written and oral communication skills, demonstrated technical acumen, the ability to multi-task, and a passion for understanding and developing modern technologies. The position requires excellent computer and analytical skills and proficiency with Microsoft Office Programs, including Excel.

EOE M/F/Disabled/Vet -This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, veteran status, pregnancy, childbirth, or related medical conditions, or any other classification protected by law, disability, or protected veteran status.

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