Industry -Lab Asset Management

We are seeking people who are energetic, open, passionate, effective and driven by challenges. We welcome and recognize people as they are, creating an inclusive culture where all forms of diversity are viewed as a real value for the company. We’re looking for people with a passion for helping a growing organization succeed — on the job and beyond.

Working for our Client, you will build a strong career with a collaborative, knowledgeable team of people. Who will provide you with an environment to grow and challenge you to think differently to achieve your goals.

About Our Client

ISO 9001:2015 & ISO/IEC 17025:2005 accredited. Is the leading Customized Multi-vendor service with a full range of support to the entire chromatography analytical market including governmental, environmental life science, cannabis, biotech, petroleum, forensics, and more. Experts, who with on-going training have expertise in each particular application and can provide the necessary service, such as analysis of laboratory performance, complete plant relocations, trouble-shooting & maintenance, consulting, or fulfilling extensive maintenance LTSA contracts.

What you will do:

The Instrument Service Engineer is responsible for systems and protocols assurance effectively assessing chromatography equipment delivering reliable results on time with quick response and confidence. Sustainability in building and maintaining customer relationships.

ABOUT THE JOB

Opportunities for Field Service Chromatography Engineers in San Francisco, San Diego, Salt Lake City, Kansas City, Boston and Long Island! Limited Relocation Assistance Available!

Responsibilities:

• Installation, performance maintenance, troubleshoot, and support on equipment such as Agilent, Waters, Shimadzu, and Dionex product suites (HPLC, GC, , IC, LC/MS)
• Establish and maintain collaborative relationships with external and internal customers ensuring their success.
• Manage customer expectations by communicating work performed and providing a follow-up plan if needed.
• Ensure customer compliance regulations are followed.
• Deliver system level training at customer sites.
• Manage service inventory according to Full Spectrum Analytics policies.
• Issue work orders daily to document work performed.
• Maintain sound knowledge regarding technology and customers' application demands.
• Work with the Sales team to identify future business development opportunities and needs for service contract sales. GCMS
• Ensure quality system procedures and Health & Safety standards.

 Required Skills:

• Must be eligible to work in USA.
• Must have valid driver’s License and good driving record.
• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Must have repair experience with chromatography equipment.
• Installation & various repair/maintenance services on analytical instruments, in-house, or on customer site.
• Ability to perform effective system-level troubleshooting.
• Understanding of the scientific application workflow along with the scientific software systems.
• Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization
• Collaboration and Partnership: Encourages and embrace dialogue from team members, while anticipating and resolving conflicting differences by exploring mutually agreeable solutions.
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.

Education Experience: 

• BA/BS degree in scientific industry (electronics or chemistry, or similar) or 3 to 5 years of work experience in a lab setting or instrument manufacturer.
• 3 -5 years of industry related experience.
• Strong technical and communication skills in the Onsite repair services industries is preferred.

 Physical Demands:  

• Work Minimum 8 hours daily in difficult exposed and harsh environment.
• Professional attire.
• Ability to stand, kneel, balance, push, pull, drive, stoop, climb, and crouch.
• Must be able to work as a team member under pressure.
• Must be able to conform to customer-required physical and medical standards.
• Must be able to successfully pass Pre-Employment Screenings and Health Physical