Benefits:
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits/Perks
Competitive Compensation
M-F 800 am - 5:00 pm
Career Growth Opportunities
Company Car
Opportunity to work in a variety of advanced environments
Job Summary
We are seeking multiple levels of staff who are knowledgeable, self-motivated, and experienced with Network/Security support and consulting to join our team to ensure Customer Networks, Servers and end user computer systems operate at peak performance. You will handle IT consultations, support requests, and assist clients with their technology needs. The ideal candidates will have strong technical skills, excellent customer service, time management, and communication skills. Pay is based on on knowledge and experience.
Responsibilities
Provide professional support for our customers’ networks and servers
Assess security risks and ensure the security of networks and computer systems.
Install, configure, and maintain hardware and software. Servers, computers, Firewalls, Switches, and network cabling
Monitor and evaluate network performance and security
Respond to support requests in a timely manner and resolve technical issues
Develop and Maintain technology procedures and documentation
Train users in best-use practices in technology, software, and equipment
Senior personnel will lead and coach others, cross-training with other team members and look for opportunities for service growth at SDS
Qualifications
An associate, bachelor’s degree or equivalent experience in I.T. Related field is preferred.
Significant experience with Microsoft Active Directory and Entra ID (Microsoft Azure) and on-premise Microsoft Domain support.
Solid understanding of server/security infrastructure and management
Knowledge of backup software and methods, including cloud
Strong troubleshooting and analytical skills
Self-motivated with the ability to work in a fast-moving environment.
Experience installing and maintaining network servers, personal computers, and related hardware.
Ability to work well as part of a team
Strong written and verbal communication skills
Experience with VOIP phone systems is a plus
Knowledge and understanding of EDR, XDR and MDR security
VMware and/or Hyper-V experience preferred
Entra ID (Microsoft Azure) and on-Premises Microsoft domain support experience preferred
Experience supporting and installing Firewall Solutions
Experience installing and maintaining Anti-Virus solutions
Experience supporting Wireless environments is a plus
Ability to explain technical issues to non-technical people
Ability to occasionally lift over 40 lbs.