Job Description

We are seeking a Technical Help Desk - Tier 1 & 2 to join our team! You will resolve server and storage - related issues for the Federal Government

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Occasional on-site training

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Ability to lift up to 50lbs.

MUST HAVE:

• 2+ Years in a technical help desk environment. (IT related degrees may be counted towards experience years)
• Strong communication skills
• Comptia A+; Comptia Network + ; Comptia Server+ (or actively working towards)

DESIRED LOCATION:

San Diego, CA 

Company Description

SDV Solutions is one of the preeminent, government-focused, third party warranty service providers. Our team has both industry and OEM certifications, making them efficient, accurate and trustworthy for supporting DoD and federal agencies technology infrastructure worldwide. With rapid response times and skillful problem solving, SDV will extend and protect the life of technology, consistently on time, on target and on task.