Job Description

 ** This job is full-time remote**

Customer Success Specialist - Holiday support

DUTIES INCLUDE:

Responding to incoming customer inquires promptly, professionally and in adherence to the company policies via email including, but not limited to:

·         Address and payment information

·         Order adjustments

·         Escalated issues

·         Return policies and procedures

·         Research and resolve delivery issues

·         Process and refund return packages

REQUIRED SKILLS:

·         Excellent communication skills, both verbal and written

·         Proficient in working with computers and basic technologies

·         Ability to follow directions and self-manage

·         Ability to learn and comprehend tasks quickly

·         Must be able to maintain a professional and positive attitude

·         Team oriented

·         Candidate must pass a spelling and grammar test of 75% or higher

·         Candidate must type a minimum of 40wmp

·         Past work experience in customer service setting

PREFERRED SKILLS, BUT NOT REQUIRED:

·         Prior knowledge of eCommerce

·         College degree

·         Knowledge of the beauty and cosmetic industry

·         Previous office experience

·         Strong motivation to reach and exceed daily quota

WORK ENVIRONMENT AND HOURS:

·        Remote Work 

·         Core business hours: M-F 7am-5:30pm, however schedules vary depending on workload and time of year (i.e. holiday season)

·         Hours/per week can vary from 30-50 hrs, depending on workload and time of year (i.e. holiday season)

·         Must be able to complete 1 full week of training (20 hrs)

·         Must be available on weekends

·         Must be available through the holiday “black-out” period

Company Description

SEED Beauty was born from the desire to disrupt the traditional and tired ways of creating beauty products, and transform into an e-commerce company that is equipped to evolve with the ever-changing landscape of beauty. SEED Beauty believes in re-inventing how brands interface with our customers, investing in the U.S, committing to sustainability and quality of products, and the entrepreneurial spirit.