DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Shows interest and concern for all customers, treating them with respect and care.
• Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers.
• Assists customers with the preparation of resumes and applications.
• Explains to the customer the varieties of software programs available for their use.
• Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits requests for in-depth maintenance when required.
• Operates and monitors the use of fax, copier, and phone bank.
• Obtains and maintains occupational and labor market information.
• Make career/job information available through computer and printed material.
• Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.
• Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.
• Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.
• Delivers orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.
• Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports.
• Assists with Curbside services and Virtual Lab services.
• Manages VOS and Work in Texas System.
• Performs other related duties as assigned.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet.
• Interact with customers in a positive and productive manner. Ability to organize work requirements.
• Excellent communication/presentation and writing skills.
• Bilingual (English/Spanish) preferred.

EDUCATION AND EXPERIENCE:

• High school graduate or GED certificate.
• Experience using a variety of computer software programs.

**SPECIAL REQUIREMENTS:
**

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within the service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up the display area.
• WORK ENVIRONMENT : Fast-paced, demanding physically and mentally, will be in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is a temporary to hire based position and will be considered for permanent employment after 90-day probationary period.

General sign-off: The employee is expected to adhere to all company policies and to act as a role model in adherence to policies.

EQUAL OPPORTUNITY EMPLOYER, position open until filled.