SERVPRO of South West Onondaga is seeking to fill a Project Manager with proven experience in providing project managerial experience to join our franchise. Our ideal candidate must possess experience overseeing water, mold, and fire projects. Their responsibilities are centered around quality control over the jobs that are managed, customer satisfaction, revenue and profit growth creating estimates using Xactimate software, and staff development. This front-line managerial position leads their team to operational excellence. Benefits to You:
Medical, Dental and Vision
401k
Continued personal growth and career advancement
Meaningful work
Teamwork and collaboration
Paid vacation and sick time
Base salary and commissions
Primary Responsibilities
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors and insurance representatives
Manage production expenses including equipment, vehicles and other material assets
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
Participate in recruiting, hiring and training production teammates
Position Requirements
Effective written and oral communication with intermediate math and computer skills
Experience in cleaning/restoration preferred
IICRC certifications preferred, Xactimate® experience a PLUS! (Not required)
Valid drivers license required
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals (PPE is provided)
Ability to travel locally and out of state when necessary(not often)
Ability to successfully complete a background check subject to applicable law
<p style="font-size: 8pt;"><em>All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.</em></p>