SERVPRO of Washington County, RI is hiring a Customer Service Specialist!

Benefits

SERVPRO offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the Customer Service Specialist you will be answering and triaging calls, handling customers complaints, assist with scheduling or dispatching a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

Handle customer complaints, resolve issues and trouble shoot

Receive customer calls and triage to the appropriate department

Answering questions about the company's products, services and or information about company's offerings

Help assist with processing orders and transactions

Provide proactive customer outreach

Respond to customer reviews, collect and help analyze customer feedback

Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team

Review and maintain the scheduling software so that appropriate teams are routed accordingly

Perform detailed and accurate data entry

Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

Position Requirements

High school diploma/GED (preferred)

At least 2 years of customer service and/or office-related experience

Resolving issues and troubleshooting problem skills

Prior dispatch or call center experience preferred

Ability to multitask and to remain detail orientated

Strong phone skills utilizing most updated operating systems

Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.