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Admin/Office Support

SERVPRO of AMS Trading, Inc.

Admin/Office Support

Fort Lauderdale, FL
Full Time
Paid
  • Responsibilities

    Do you love helping people through difficult situations?

    Then don’t miss your chance to join our Team in a new Administrator and Office Support Role. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

    Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

    Job Description:

    Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

    Responsibilities:

    Provide excellent customer service

    Receive general phone calls and greet visitors

    Receive and dispatch lead calls and job referrals

    Perform detailed and accurate data entry, including analyzing dispatch reports

    Coordinate crew and job scheduling

    Perform general administration duties

    Assist other departments, as needed

    Qualifications:

    2+ year(s) of administrative or office-related experience and business experience

    Working knowledge of current business software technologies is required

    Experience in the commercial cleaning and restoration or insurance industry is desired

    Customer service experience, quality assurance, and scheduling a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

    Ability to learn new software, including Xactimate and proprietary software

    Minimum of HSD/GED, Associate's/Bachelor’s degree preferred

    Ability to successfully complete a background check subject to applicable law

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.