Primary Responsibilities:

Lead a team of hardworking individuals serving others within your community.

Communicate and work side by side with customers.

Make a difference and show empathy for others that are experiencing a disaster in their property while showing a sense of urgency.

Create a positive customer experience and ensure customer satisfaction of services.

Coordinate and perform production processes as scheduled and ensure quality control.

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.

Document a detailed and accurate job file to support the services provided.

Secondary Responsibilities:

Coach and train production technicians.

Communicate with production manager and office staff on project progress and issues.

Perform daily, weekly, and monthly vehicle and equipment, as assigned. Oversee facility and ground maintenance, as assigned.

Continue development of production expertise in services, cleaning productions, and equipment.

Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

Other tasks/duties as required by employer.

Minimum 3 years of experience in cleaning, restoration, or construction.

Strong supervisory skills.

Strong communication skills, oral and written.

Formal Education/Training:

High School Diploma/GED

IICRC Certifications Required

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.