Servpro of North Raliegh is a leading provider of water damage restoration services in Raleigh area. With a commitment to excellence and a team of highly skilled professionals, we specialize in restoring homes and businesses affected by water damage to their pre-loss condition. We take pride in our dedication to customer satisfaction, quality workmanship, and rapid response times.
Position Overview: As a Water Damage Restoration Technician at [Your Company Name], you will play a crucial role in responding to water damage emergencies and helping clients restore their properties to their original state. You will be responsible for assessing damage, implementing restoration procedures, and ensuring a safe and efficient cleanup process.
Key Responsibilities:
Emergency Response: Respond promptly to emergency water damage calls, day or night, to assess the situation and provide immediate assistance to mitigate further damage.
Damage Assessment: Evaluate the extent of water damage, including water source identification, moisture levels, and affected areas, using industry-standard equipment.
Water Extraction: Perform water extraction using pumps, vacuums, and other specialized equipment to remove excess water from affected areas.
Drying and Dehumidification: Set up and monitor drying equipment such as dehumidifiers and air movers to facilitate the drying process and prevent mold growth.
Mold Remediation: Identify and address potential mold issues as part of the restoration process, including removal and remediation as necessary.
Content Handling: Safely remove, pack, and store contents from affected areas, ensuring proper documentation and care.
Cleaning and Sanitization: Clean and sanitize affected surfaces, including walls, floors, and structural components, to prevent further damage and promote a healthy environment.
Documentation: Maintain detailed records of the restoration process, including photographs, moisture readings, and work performed, for insurance claims and company records.
Customer Communication: Provide clear and empathetic communication to clients throughout the restoration process, addressing their questions and concerns.
Safety Compliance: Adhere to safety protocols and industry standards to ensure the safety of yourself, your team, and the property.
Qualifications:
High school diploma or equivalent; additional technical training or certifications in restoration, water damage, or related fields are a plus.
Previous experience in water damage restoration or a related field is highly preferred.
Knowledge of industry-standard equipment and techniques for water damage restoration.
Ability to work in physically demanding conditions, including lifting heavy equipment and working in confined spaces.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Valid driver's license and reliable transportation.
Willingness to work irregular hours and respond to emergency calls as needed.
Benefits:
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Ongoing training and opportunities for career advancement.
A supportive and collaborative team environment.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.