Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Summary The Mitigation Crew Chief is responsible for leading a team of Mitigation Technicians to successfully execute disaster restoration projects. This position requires strong leadership, technical expertise, safety awareness, and a focus on customer satisfaction.

Key Responsibilities:

Project Management: Assess damage, develop mitigation plans, order necessary materials, assign tasks, and oversee project schedules to ensure timely completion.

Team Leadership: Guide and motivate Mitigation Technicians, provide training and coaching, and address performance issues.

Quality Control: Ensure all work adheres to industry standards, company protocols, and safety regulations. Inspect job sites for proper execution.

Customer Communication: Serve as a point of contact for clients, providing clear updates, managing expectations, and resolving concerns.

Documentation: Complete detailed job reports, including damage assessments, photos, moisture readings, and work summaries.

Safety Compliance: Promote and enforce a safe work environment, ensure the use of PPE, and conduct safety briefings.

Equipment Management: Maintain inventory of equipment and supplies, schedule maintenance, and oversee proper tool and equipment use.

Training and Development: Stay updated on industry standards, attend relevant training, and identify training needs for crew members.

Qualifications:

High school diploma or equivalent.

3+ years of experience in the restoration industry, with previous leadership experience preferred.

Proven technical expertise in water damage restoration, mold remediation, and fire/smoke cleanup.

Valid driver's license

Strong organizational and time management skills.

Ability to work under pressure and prioritize tasks in high-stress environments.

Excellent communication skills, both verbal and written.

Problem-solving and decision-making abilities.

Desired Certifications:

IICRC Water Restoration Technician (WRT)

IICRC Applied Structural Drying Technician (ASD)

IICRC Applied Microbial Remediation Technician (AMRT)

OSHA safety certifications

Compensation and Benefits:

Competitive salary commensurate with experience.

Benefits package (may include medical, dental, vision, 401k, paid time off, company vehicle).

Opportunities for growth and advancement within the company.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.