SERVPRO of Brandon/North Riverview Job File Coordinator

Do you love working behind the scenes? Do you want to be a part of a great company? Do you love working with computers and taking calls? Do you want to be the driving force behind increasing profits of a growing company?

Don’t miss your chance to join our Franchise as a Job File Coordinator (JFC). In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is seeking someone who is a rare “high achiever” to fill a key support role. As the Job File Coordinator In addition to supporting your teammates, you will ensure all job files are properly audited and contain all required documentation.

If you are self-motivated, have excellent customer service skills, are organized and have superb data entry skills, you could thrive in this environment. Our idea of the ultimate candidate is one who is proactive, experienced, and enjoys providing excellent service to both teammates and customers. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.

Primary Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.

Create/review estimate based on scope and photos from Production crew.

Maintain an accurate Work in Progress board for all active leads/projects.

Monitor and ensure all client requirements are followed.

Maintain internal and external communications with all stakeholders.

Review timestamps and other datapoints to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed.

Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.

Assist other departments, as needed.

Position Requirements

High school diploma/GED is required.

Previous office/estimating experience preferred.

Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.

Proficiency in using various digital tools and technologies to complete job tasks efficiently.

Experience in the restoration, construction, or insurance industry is a plus.

Hours

40 hours/week, flexible to work overtime when required

Vary between 7 a.m. and 7 p.m., as business demands

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Pay Rate

Based on experience.

SERVPRO of Brandon/North Riverview is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.