Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

SERVPRO® of Cumberland, Morgan & White Counties Job File Coordinator

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· Monitor job file status · Monitor job file audit status · Maintain job file work in progress · Monitor and ensure client requirements are followed · Review and validate initial field documentation · Create preliminary estimate · Daily job file coordination · Maintain internal and external communications · Prepare job file reports · Complete and review job file documentation for final upload and the audit process · Complete job file audit process · Perform job close-out · Assist other departments, as needed

Position Requirements · 2+ year(s) of administrative or office-related experience · Experience with writing estimates, job file processes, and quality assurance a plus · Experience in service industry environment a plus · Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

· Polite, confident, and excellent customer service skills, including listening and questioning skills

· Ability to remain calm and professional during tense or stressful situations

· Excellent organizational skills and strong attention to detail

· Very self-motivated and goal-oriented

· Ability to multi-task

· Capability to work in a fast-paced, team-oriented office environment

· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

· Ability to learn new software, including Xactimate® and proprietary software

· Minimum of HSD/GED preferred

· Ability to successfully complete a background check subject to applicable law

Hours

· 40 hours/week, flexible to work overtime when required

· Vary between 7 a.m. and 7 p.m.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.