Benefits

Healthcare Package

Dental

Vision

Life Insurance

Simple IRA Match

Free Certification

Paid holidays

PTO

Position SummaryWork to create high levels of customer satisfaction by establishing relationships among the project teams and insurance, resolving issues with customers and promoting the concept of working as a team. (Customer, insurance, and SERVPRO)

Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.Principle Duties and Responsibilities

Support, facilitate, and coordinate the work of multiple Project Managers and their teams

Review and ensure project documentation is complete

Identify and remove barriers to successful completion of overall projects

Monitor and ensure client requirements are followed

Review internal & external project communication and reporting

Prepare project reports

Assemble emergency services estimates, as needed

Track and/or prepare project documentation; contracts, invoices, submittals, estimates, change orders, supplements, schedules, work orders, purchase orders, etc.

Monitor and prepare reports to ensure timely and profitable completion of projects

Perform customer billing

Perform collection procedures for account receivables

Facilitate customer warranty inspections

Additional Duties and Responsibilities

Maintain company database

Answer phones and handle incoming calls, as needed

Attend company meetings

Assist in preparing material allowances and selection sheets, as needed

Assist with permit processing

Perform general office duties, such as drafting correspondence, filing, and creating reports as needed

Assist with daily housekeeping of the office

Qualifications - Knowledge, Skills and Abilities

High School Diploma/GED

Three (3) to five (5) years of experience working in an office setting, construction or restoration industry a plus.

Demonstrate intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.